Support Center
Comprehensive Support
Energize Updates & Instant Replacement Service
A subscription to the Barracuda Energize Updates is vital to keeping your Barracuda Networksâ product updated with the latest protection against Internet threats. With the Energize Updates subscription, your Barracuda Networksâ product provides maximum protection with the latest methods for blocking spam, spyware and virus attacks.
We also offer the Barracuda Instant Replacement Service for customers that need to guarantee that a replacement Barracuda Networksâ product will be shipped in the next business day.
For more information on the Energize Updates Subscription and the Instant Replacement Service please read our Energize Updates FAQ and our Instant Replacement FAQ
Warranty
Barracuda Networks offers a warranty covering defects in materials and workmanship. For more information on the warranty program and process please read our Product Warranty.
The Technical Support team at Barracuda Networks works to ensure that 100% of our customers are satisfied. To expedite your issue, Barracuda Networks provides multiple ways to receive Technical Support.
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The technical support team can be contacted at the following locations:
| North America Support Office | |
| support@barracuda.com | |
| Phone | +1 408 342 5300 Phone and Email Technical Support offered 24 x 7. Basic Support includes email and live chat support 24x7 and phone support between the hours of 9am and 5pm Monday through Friday in the USA (Pacific time zone). Enhanced Support (included with Instant Replacement service) provides 24x7 phone support. |
| Forum | Technical Forum |
| Europe Support Office | |
| emeasupport@barracuda.com | |
| Phone | +44 (0) 1256 300102 Phone or Email Technical Support Hours: 08.00 to 18.00 GMT (including BST) Monday through Friday |
| Japan Support Office | |
| japansupport@barracuda.com | |
| Phone | Phone: +81 (0) 3-5436-6235 Phone or Email Technical Support Hours: 09:00 - 17:00 Monday through Friday |
| China Support Office | |
| support@barracudanetworks.com.cn | |
| Phone | +86021 51810518 ext. 8668 |
Energize Updates & Instant Replacement Service
A subscription to the Barracuda Energize Updates is vital to keeping your Barracuda Networksâ product updated with the latest protection against Internet threats. With the Energize Updates subscription, your Barracuda Networksâ product provides maximum protection with the latest methods for blocking spam, spyware and virus attacks.
We also offer the Barracuda Instant Replacement Service for customers that need to guarantee that a replacement Barracuda Networksâ product will be shipped in the next business day.
For more information on the Energize Updates Subscription and the Instant Replacement Service please read our Energize Updates FAQ and our Instant Replacement FAQ
Warranty
Barracuda Networks offers a warranty covering defects in materials and workmanship. For more information on the warranty program and process please read our Product Warranty.